Begin your journey

A letter turns up. You read it three times and still can't say what it wants from you. A builder quotes you a number and you've no idea whether it's fair. Your energy bill doubles and the explanation runs to eleven pages.

You could do any of it. You just don't know where to start, or how long it takes if you do. From the outside, twenty minutes and a whole Saturday look the same. So it stays on the list.